Reference

pucuk11 Privacy Policy for Indonesian Accounts

The pucuk11 Privacy Policy explains what we collect when you open an account, sign in from a phone, or use DANA, OVO, GoPay and QRIS.

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CONTACT ROUTES

Get Clear Help With Privacy Requests

A direct request helps us locate the correct account record without unnecessary back-and-forth. When you contact our support team about the Privacy Policy, include the account identifier, the email or phone detail linked to it and the specific action you want, such as access, correction or deletion review. Do not send a password, one-time code or full wallet credentials. We can also use a payment reference from DANA, QRIS, OVO or GoPay when your request concerns a transaction record.

Team online

Account request

Ask us to access, correct or clarify personal data connected with your account. Include the phone verification detail or account identifier so we can check the right record before responding.

Payment record

For a wallet or bank transfer question, provide the date, amount shown in your account and the payment reference. We use those details to separate your request from another account's activity.

Security concern

If you notice an unfamiliar sign-in or device, contact us through the account support path promptly. We may ask for account checks before discussing activity or changing access details.

DATA CONTROLS

What We Do With Account Data

We keep the Privacy Policy practical by linking each data use to an account task. Phone verification supports sign-in checks, device signals help us identify unusual access, and payment references help reconcile…

Collection

We collect details you enter during account creation, including contact data and verification details, plus technical signals from the device and browser used to sign in. We use these records to maintain account access.

Payment matching

A DANA, OVO, GoPay or QRIS reference lets us match a wallet event to your account. Bank transfer and virtual account records serve the same reconciliation purpose without requiring us to store your banking password.

Cookies

Cookies can keep your selected session settings and help us understand which policy pages are opened. You can adjust cookie controls in your browser, though some account functions may then need repeated sign-in.

Account security

We use phone verification, sign-in history and device signals to identify unusual access. If a login does not match your normal pattern, we may pause a request until the account check is complete.

Retention

We keep personal and payment records for the period needed for account operation, security checks, dispute handling or legal duties. When a record is no longer needed, our process is to remove or de-identify it.

Your request

You may ask for a copy, correction or clarification of personal data held for your account. Send the request with enough account detail for us to verify identity, and avoid including passwords or one-time codes.

Privacy Policy Answers for Your Account

These Privacy Policy answers address the account and payment questions you may have before opening an account on pucuk11. They cover the data we use for phone verification, wallet reconciliation, cookies, device checks and requests for access or correction. If your situation is not covered, contact support with a clear account reference and we can identify the relevant record.

It covers data connected with account creation, phone verification, sign-in, device use, cookies, payment records and support messages. The Privacy Policy also explains how we use, retain and protect those records, plus how you can request access or correction.

Phone verification helps us confirm that an account request belongs to you and helps identify unusual sign-in activity. We use the verification detail for account security and access checks, not as a substitute for your password or one-time code.

Yes. The Privacy Policy covers payment references linked to DANA, QRIS, OVO and GoPay activity, along with bank transfer and virtual account reconciliation. These records help us match a wallet event to your account and investigate a status question.

We may record device and browser signals, sign-in times and technical session details when you access your account. These signals help us detect unusual access and keep the correct account session connected, including when you move between mobile and desktop.

You can contact support to request access to personal data linked with your account or ask for a correction. Include your account identifier and the detail you believe is wrong. We first verify the request to prevent another person receiving account data.

Send a deletion request through the account support path, stating which account and records you mean. We assess it against security, dispute handling and legal retention needs. Some payment or access records may need to remain for those purposes.

No. The Privacy Policy explains data handling and request routes; it does not create eligibility. Access to pucuk11 depends on local law, and you should use the service only where local law permits and where your account meets the applicable requirements.

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